Terms & Conditions

Tour Access & Offline Use

Purchased tours are self-guided digital experiences and can be accessed through the Heritage Trailz website or mobile app while online. Offline access is available through the mobile app only. To use a purchased tour offline, it must be downloaded in advance within the app while you have internet access. Once downloaded, tours are stored on your device and will use storage space. You are responsible for ensuring your device has sufficient available storage prior to purchase. Certain features, including map view and functionality, may differ when using the tour offline.

Device Compatibility

The app and its features may not be compatible with all devices or older operating system versions. It is the responsibility of the purchasing user and all participants accessing a tour, including those using shared access, to ensure their device and browser (where applicable) are compatible. Heritage Trailz is not responsible if a user is unable to access or use a tour due to device incompatibility.

Validity & Expiry

All tours are valid for 5 days from the time of purchase. Access will expire automatically after this period.

Pricing & Tiers

Tour pricing is based on selected tiers (individual or group). Once purchased, the selected tier cannot be changed.

Sharing Tours

Tours may be shared with others after purchase based on the selected pricing tier. If a group option is selected, the tour may be shared with the specified number of participants included in that tier. Access is limited to that number. Recipients may be added after purchase, either at the same time or at different times, up to the number allowed by the selected pricing tier.

The purchaser is responsible for entering accurate email addresses and confirming permission to share them. If an email address needs to be changed, please contact Heritage Trailz for assistance. Recipient email addresses may only be changed after the recipient has created an account. No refunds will be provided if recipients do not accept or use the tour.

Recipient Access

Recipients must create an account to access shared tours. Shared tours may be accessed through the Heritage Trailz website or mobile app using the same email address the tour was shared with. The email address used to receive the invitation must be used to create an account and access the tour. Recipients must review and accept the Disclaimer and Terms of Use before accessing the tour. Shared tours will appear in the user's My Tours area once they have created an account and signed in.

Managing Tours

Users can view purchased tours, shared tours, tours they have shared, and recipient details within the My Tours area of the Heritage Trailz website or mobile app.

Account Registration & Access

Users may create an account through the Heritage Trailz website or mobile app. Visitors may browse selected featured tours before creating an account. An account is required to browse the full tour catalogue, view full tour details, purchase tours, and access purchased content. Purchased tours may be accessed through either platform using the same account credentials. Offline access is available through the mobile app only.

Navigation & Route Guidance

Audio directions and route guidance are provided as a guide only. Users should not rely solely on the route guidance provided by Heritage Trailz for navigation. Road signage may not always be available or clearly marked, and users are responsible for navigating safely and using their own judgement.

Route & Stop Changes

Routes, stops, and availability may change due to local conditions, closures, or circumstances beyond our control.

Payments

Payments may be processed through Apple In-App Purchases, Google Play, or third-party payment providers depending on your device and platform. Heritage Trailz does not store full payment card information. Purchases may also be subject to the terms and policies of the applicable platform provider.

Promotional Codes

Heritage Trailz may offer promotional codes from time to time. Promotional codes may be redeemed through eligible Heritage Trailz purchase channels, including the Heritage Trailz website and eligible Android purchases. Promotional codes cannot be redeemed for purchases made through Apple In-App Purchases.

Promotional codes may apply only to selected tours, may have an expiry date, and each promotional code may only be redeemed once per user. Heritage Trailz reserves the right to modify or withdraw promotional offers at any time.

Refunds

Except where required by applicable law or platform policies, purchases are non-refundable. Refund requests may be subject to the policies of the platform used for purchase.

Account Deletion

Users may delete their account directly through the Settings section of the Heritage Trailz website or mobile app. Deleting an account will permanently remove access to tours, history, and personal information associated with the account. This action cannot be undone. Certain information may be retained where required for legal, regulatory, or operational purposes.

User Responsibility

Users are responsible for their own safety, compliance with local laws, and awareness of surroundings. Users should assess their own suitability before participating.

Intellectual Property

All content within the Heritage Trailz website and mobile app, including text, audio, maps, images, and design, is the property of Heritage Trailz and may not be copied, reproduced, distributed, or shared outside the platform without permission.

Service Availability

We do not guarantee uninterrupted or error-free access to the Heritage Trailz website, mobile app, or services.