FAQs

No. You can create an account, browse tours, purchase tours, and access your purchased tours through the Heritage Trailz website or mobile app. If you wish to use a tour offline, you will need to download the mobile app and save the tour in advance while connected to the internet.

Yes. You can create an account, browse tours, purchase tours, and access your purchased tours through either the Heritage Trailz website or mobile app using the same account. Offline access is available through the mobile app only.

No. You can view selected featured tours, including a brief description, duration, distance, number of stops, and starting prices without creating an account. To browse the full tour catalogue, view all tour details and pricing, and purchase tours, you'll need to create an account.

Heritage Trailz is designed to work on both iOS and Android devices. However, the mobile app may not be compatible with all devices or older operating system versions. Please ensure your device meets the necessary requirements before purchasing or accessing a tour. This applies to all users, including those accessing a shared tour.

If you haven't found the information you need in our FAQs, use the Help & Support section in the Heritage Trailz website or mobile app to contact us directly, or email us at support@heritage-trailz.com.

Tours are available for 5 days from the time of purchase.

Yes. To use a purchased tour offline, it must be downloaded in advance within the app while you have internet access.

To use a purchased tour offline:

• Download it in advance within the app by selecting Save Offline
• Access your tour in the Offline section
• Some features, such as map view and functionality, may differ when using the tour offline

Yes. You can pause your tour at any point and resume it later, within your 5-day access period.

If you are using the app offline (with the tour saved), you will be able to continue using the tour when your device is back on. If you are using the tour online and lose signal, some features may not be available until your connection is restored. We recommend downloading your tour in advance if you are concerned about connectivity.

You can purchase tours through the Heritage Trailz website or mobile app. Select your tour, choose your pricing tier, and complete payment. Your tour will appear immediately in My Tours.

Yes. When purchasing a tour, you can select a group pricing tier that includes additional participants. You can share access with others by entering their email address. Recipients must create a Heritage Trailz account to access the shared tour.

The selected pricing tier cannot be changed after purchase. If you need assistance, please contact us at support@heritage-trailz.com.

Yes. Promotional codes can be applied at checkout on the Heritage Trailz website and eligible Android purchases. Promotional codes cannot be used for Apple In-App Purchases.

Except where required by applicable law or platform policies, purchases are non-refundable. Refund requests may be subject to the policies of the platform used for purchase.

You can delete your account from the Settings section of the Heritage Trailz website or mobile app. Deleting your account will permanently remove your data and tour access. This action cannot be undone.

Heritage Trailz tours are self-guided experiences. You are responsible for your own safety at all times. We recommend taking appropriate precautions, being aware of your surroundings, and letting someone know where you are going — especially if exploring on your own.