Privacy Policy

Browsing & Account Creation

Visitors may browse selected featured tours on our website before creating an account. If you create an account, we collect and process your personal information to provide access to the full tour catalogue, purchases, and related services.

Information We Collect

We may collect the following types of information:

• Name and email address when you create an account
• Payment information processed securely through third-party providers
• Email addresses you provide when sharing tours with others
• Device and usage information when you access our website or app
• Any information you submit through contact or support forms

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process purchases and deliver tour access
• Share tours with recipients you specify
• Send transactional and service-related communications
• Respond to enquiries and provide support
• Improve our website, app, and services

Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services — only to the extent necessary and subject to appropriate confidentiality obligations.

Email Communications

We may send you transactional emails related to your account or purchases. We may also send promotional communications where you have opted in or where permitted by applicable law. You may opt out of promotional communications at any time.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you delete your account, your personal information will be removed, though certain information may be retained where required for legal, regulatory, or operational purposes.

Cookies & Tracking

Our website may use cookies and similar technologies to maintain session state and improve your experience. You may manage cookie preferences through your browser settings.

Third-Party Links

Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at support@heritage-trailz.com.